Frequently Asked Questions
Customer Support
Findyoursneakers.com is a comprehensive comparison shopping service that helps you find sneakers and make the best shopping decisions.
Most of your inquiries can be addressed by reading the answers to the most frequently asked questions about our service below.
- Do I purchase products directly from Findyoursneakers.com?
- I cannot find the product I want on Findyoursneakers.com. Can you help?
- How does Findyoursneakers.com choose which stores to list on its site?
- Does Findyoursneakers.com search stores that are close to my house?
- Can Findyoursneakers.com help me find a repair shop or the address of my product's manufacturer?
- If I have a problem with the merchandise I've ordered, will Findyoursneakers.com help me resolve it?
Q. Do I purchase products directly from Findyoursneakers.com?
No - Findyoursneakers.com is not a store. Findyoursneakers.com is a shopping search engine that helps you compare products, prices and stores online. Once Findyoursneakers.com has found a store with the product you want, you can click on a link to go directly from our site to the online store, where you can learn more about the deal and, if you want, purchase the product.
Q. I cannot find the product I want on Findyoursneakers.com. Can you help?
Findyoursneakers.com has developed advanced search technology to help you find the product you are looking to buy. You can locate a product by using our search box or by clicking on the category tabs located at the top of every page.
Q. How does Findyoursneakers.com choose which stores to list on its site?
Findyoursneakers.com searches as many online stores as possible. Some stores pay us a fee for premium placement in our search results, but at any time, you can choose to sort your results alphabetically by store, from lowest to highest price, or by merchant ratings.
Q. Does Findyoursneakers.com search stores that are close to my house?
At this time, we only search online stores. If you are trying to find a store near your house, we recommend that you go to that store's Web site and look for a store locator there or contact the merchant's customer support department.
Q. Can Findyoursneakers.com help me find a repair shop or the address of my product's manufacturer?
Findyoursneakers.com does not search for repair shops nor do we supply product manufacturer information. For assistance, we suggest you contact the merchant where you bought the product or search for the manufacturer's Web site for more information.